Glossary · Business systems

What is ERP?

ERP (enterprise resource planning) is software that runs a company’s core processes, such as sales, purchasing, stock, production, accounting and HR, in one system with one shared database. 1C:ERP, SAP, Microsoft Dynamics 365 and Odoo are examples.

Also called: enterprise resource planning

Why it matters

An ERP replaces the patchwork of spreadsheets and separate tools where the same order gets typed several times. You get one version of stock, costs and margins. It is also a big project that changes how people work, so map your processes before you compare systems: sometimes part of an ERP is enough.

1ModulesMost ERPs come as modules, so you can start with sales and stock and add production later.
2ERP vs CRMThe CRM wins customers; the ERP fulfils their orders, manages stock and keeps the books.
3IntegrationsOnline shops, Kaspi, banks and the ESF e-invoicing system connect to the ERP through APIs, with no manual copying.
ExampleA furniture maker in Shymkent runs orders in one program, stock in spreadsheets and accounting in 1C. An ERP brings them together: a sales order reserves materials, starts a job in the workshop and creates the accounting documents when the furniture ships. The owner sees the margin on each order without a month-end spreadsheet.
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