Glossary · Integrations

What is API integration?

API integration is the connection of two or more software systems through their APIs, so that data and actions pass between them automatically instead of by hand. A typical API integration: an order from a Kaspi store appears in 1C on its own, and a website payment lands in the CRM.

Why it matters

Every manual copy between systems costs staff time and adds errors. A well-built integration logs each transfer, so you can see what failed and why. Common links in Kazakhstan are 1C with Kaspi, the website and the CRM, accounting with the ESF e-invoicing system, and Halyk ePay payments with orders.

1What it involvesMapping fields between systems, handling errors and retries, and keeping credentials secure.
2Schedule or eventsSome integrations check for changes on a schedule; others react at once through webhooks.
3Integration testingTests run the whole chain with sandbox accounts before real data flows through it.
ExampleA wholesaler in Almaty sells through its website and Kaspi and keeps its books in 1C. The integration sends each order to 1C, keeps stock levels on the storefronts up to date and links each Halyk ePay payment to its order. When an outside service is down, orders wait in a queue and staff get an alert.
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