What is a chatbot?
A chatbot is a program that holds a conversation with people in text, on a website, in an app or in messaging channels such as WhatsApp and Telegram. A simple chatbot follows a fixed script with buttons; an AI chatbot understands a question written in the customer’s own words.
Why it matters
A chatbot answers the questions your team hears every day, at any hour, and passes the rest to a person. In Kazakhstan the main messenger is WhatsApp, so a bot usually starts there and answers in Russian and Kazakh. The most useful bots are connected to your systems, so they can check an order or book a slot.
1Scripted or AIScripted bots follow buttons and decision trees; AI chatbots use a language model and can handle questions phrased any way.
2Chatbot vs AI agentA chatbot mainly answers; an AI agent also takes actions in your systems, such as changing a booking.
3Handover to a personA good bot knows when to stop and passes the conversation, with its history, to a member of staff.
ExampleCustomers of a group of dental clinics in Shymkent ask the same things every day: opening hours, prices and free slots. A chatbot on the website and WhatsApp answers those, shows real availability from the booking system and books the appointment. Questions about treatment go to the front desk.
On this topic
What we do
Chatbot developmentLeads, bookings, orders in WhatsApp and Telegram.from 420 000 ₸How much a chatbot and AI agent costScripted bot, AI agent or voice agent: prices and the costs that are paid separately.from 420 000 ₸WhatsApp Business automationAnswers, bookings, orders and CRM in WhatsApp.from 420 000 ₸AI customer supportAnswers from your data, operator handover, CRM logging.from 480 000 ₸
Related terms
AI agentSoftware that uses a language model to plan the steps of a task and carry them out in your tools.AI voice agentAn AI system that answers and makes phone calls, talking with callers in natural speech.WhatsApp Business APIMeta’s platform that lets companies send and receive WhatsApp messages from their own software.LLMA large language model: an AI model trained on huge amounts of text to read and write language.
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Describe the task, we will name the scope, price and timeline. The price is fixed in the contract.
Your selectionChatbot developmentfrom 420 000 ₸
The team gets your request; we reply during business hours.Price fixed in the contract before you pay.No calls unless you ask.