What is an AI agent?
An AI agent is software that uses a language model to plan the steps of a task and carry them out in your systems, such as a CRM, 1C or WhatsApp. Unlike a chatbot, which only answers, an agent also acts: it looks things up, updates records and sends messages.
Also called: LLM agent
Why it matters
An agent can take over work that follows rules but needs some judgement, such as sorting incoming requests or answering customers with real order or booking data. The decision for you is scope: which systems it may touch, what it may do alone and where a person approves.
1How it worksThe model reads the request, chooses a tool, checks the result and repeats until the task is done or it hands over.
2Agent vs agentic AIAgentic AI is the wider idea of systems that act on their own; an AI agent is one concrete program doing it.
3Limits and logsGive it narrow permissions, a log of every action and a clear handover to a manager for anything unusual.
ExampleA repair service company in Almaty gets requests on WhatsApp in Russian and Kazakh. An agent reads each one, finds the customer in the CRM, offers a free slot in the technician’s calendar and replies to the customer. Anything involving money or a dispute goes to a manager with a summary attached.
On this topic
What we do
AI agent developmentClient replies, leads in the CRM, a manager on hand.from 480 000 ₸How much an AI agent costsAn AI agent, a voice agent or a simple bot: prices and the running costs billed separately.from 480 000 ₸AI sales agentReplies at once, qualifies, hands over to a manager.from 480 000 ₸AI customer supportAnswers from your data, operator handover, CRM logging.from 480 000 ₸
Related terms
LLMA large language model: an AI model trained on huge amounts of text to read and write language.RAGA way to make an AI model answer from your own documents by fetching the relevant passages first.MCPAn open standard for connecting AI applications to tools and data sources in one consistent way.ChatbotA program that talks with people in a chat window, on a website, in an app or in WhatsApp and Telegram.Workflow automationSoftware that moves work between people and systems by set rules, without manual copying or chasing.
Need to put this in place?
Describe the task, we will name the scope, price and timeline. The price is fixed in the contract.
Your selectionAI agent developmentfrom 480 000 ₸
The team gets your request; we reply during business hours.Price fixed in the contract before you pay.No calls unless you ask.