What is SaaS?
SaaS (software as a service) is software that a vendor hosts and maintains, which customers use over the internet and pay for by subscription instead of installing it. In Kazakhstan, cloud Bitrix24, amoCRM and MoySklad are familiar examples.
Also called: software as a service
Why it matters
If you buy SaaS, you pay a monthly fee instead of funding a build, but your data and processes live in someone else’s product. If you build one, SaaS means recurring revenue and a product that serves many customers at once, with sign-up, billing and permissions from day one.
1Multi-tenantOne installation serves many customer companies, and each sees only its own data. This is called multi-tenancy.
2Subscription billingPlans, trials, upgrades and failed payments are part of the product, not an afterthought.
3SaaS vs customOff-the-shelf SaaS is quick to start; custom software fits your process, but you own the upkeep.
ExampleA service company in Karaganda built itself a tool for planning technician visits, and other companies keep asking to use it. It turns the tool into SaaS: each company gets its own account, users and plan, all on one shared code base. Updates reach every customer at once.
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Related terms
MVPThe smallest version of a product that real customers can use, built to test an idea.Web appSoftware that runs in the browser, with logins, data and actions, and needs no installation.White labelA product built by one company and sold under another company’s brand as if it were its own.SSOOne login that gives a user access to several applications without signing in to each one.APIA defined way for one piece of software to request data or actions from another.
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