amoCRM, Bitrix24 or a custom CRM
amoCRM suits a sales team that lives in messengers; Bitrix24 fits when you need sales, tasks and a website in one system. A custom CRM is for a process that doesn’t fit an off-the-shelf one, and it costs from 800 000 ₸.
CRM setup or a custom CRM from 800 000 ₸amoCRM and Bitrix24, point by point
Based on what the vendors publish on their websites.
| amoCRM and Bitrix24, point by point | amoCRM | Bitrix24 |
|---|---|---|
| What it’s for | A CRM for the sales team: pipeline and deals | A work system: CRM, tasks, projects, drive, websites |
| Messengers | Client chats inside the deal card, Salesbot | Contact center: communication channels gathered in the CRM |
| Pricing | Per user | Per company with a user limit; a free plan is available |
| Learning curve | Easier: fewer sections | Longer: many tools that need setting up |
| Integrations | A catalog of ready-made integrations and an API | App marketplace, REST API, exchange with 1C |
| Website and store | The website is built separately | Website builder, online store on paid plans |
Off-the-shelf CRM or custom
When a subscription pays off and when you need a system built around your process.
| Off-the-shelf CRM or custom | Off-the-shelf CRM | Custom CRM |
|---|---|---|
| Launch | Fast: set up the pipeline and fields | After a process review and a prototype |
| Process | You adapt to the system | The system follows your process |
| Payment | A monthly subscription that grows with the team | One-off under the contract, then hosting and support |
| Data | Usually in the vendor’s cloud | In your own database; the server can be in Kazakhstan |
| Integrations | Ready-made integrations and whatever the API allows | Anything: 1C, Kaspi, e-invoices (ESF), telephony, website |
| Code | Belongs to the CRM vendor | You own the source code and access |
Off-the-shelf or custom: which to choose
The table above settles amoCRM vs Bitrix24; here the choice is between a ready-made system and your own.
- Sales are standard: lead, deal, invoice
- The team is not large and the subscription isn’t a burden
- You need to start working right now
- Ready-made links to 1C and messengers are enough
- You need leads, warehouse, production or logistics in one window
- You have many users, and per-user fees keep adding up
- The off-the-shelf CRM is loaded with add-ons and gets in the way
- You need e-invoices (ESF), Kaspi, your own warehouse or a client portal
What we do with CRMs
We set up an off-the-shelf one or build your own.
What it costs
Starting prices from our price list; the exact amount goes into the contract.
Starting prices in tenge from our price list. The exact price comes after a brief and is fixed in the contract.
Read next
Systems, services and prices.
Short and to the point.
Which is better for Kazakhstan: amoCRM or Bitrix24?
Both work in Kazakhstan. amoCRM is chosen by sales teams that talk to clients on WhatsApp, Bitrix24 by companies that need tasks and projects on top of sales. Bitrix24 prices on bitrix24.kz are listed in tenge.
What does a custom CRM cost?
From 800 000 ₸. We name the scope and price after reviewing your process and fix them in the contract.
Can a CRM be linked to 1C and Kaspi?
Yes. Clients, deals and invoices move between the CRM and 1C, and Kaspi orders reach the CRM via the seller API.
Will you move data from our old CRM?
Yes: clients, deals and history, if the old system can export them or provides an API.
Who owns the code of a custom CRM?
You do. We hand over the source code and access, with a 6-month warranty on the work delivered.
Which CRM do you use now?
Describe your sales process and what gets in the way. We’ll suggest what to choose and name a price.