AI Agent “Vera” for a Wedding Agency
Vera is an AI agent for a wedding agency. We designed and built it: Vera takes over everyday client conversations, logs tasks in Trello and brings in a manager only when a human is needed.
- Project type
- Client project
- Industry
- Weddings and events
- Platforms
- Client chat and Trello
- Our role
- Design and development of the agent and its integrations
- Status
- In use at the agency
Who Vera works for
A wedding agency whose managers were buried in messages, and the clients who write to it at any hour.
- Clients get an answer right away, even at night and on weekends.
- Managers keep negotiations, decisions and high-level service.
- One manager handles more events without a drop in quality.
More weddings, more messages
The agency hit a growth ceiling: the more projects it took on, the more its managers drowned in messages, clarifications and everyday questions. Hiring was expensive, and service quality could not slip.
- Answer routine questions without a manager.
- Turn requests from the chat into tasks.
- Bring in a person only where it matters, with the full context.
What the Vera AI agent does
Text, voice and media
Text, voice messages, photos and video. Vera talks like an assistant, not a bot reading a script.
Remembers each client
Vera keeps the context of every client and answers with that client’s history in mind.
Tasks in Trello
Requests from the conversation become tasks in Trello, without a manager retyping them.
Helps choose
Vera helps shortlist options and settles common questions quickly.
Hands off to a manager
When a conversation turns sensitive or needs a human, the manager gets an alert with the full context.
How a client conversation goes
The client writes
A question in text, a voice message, a photo or a video.
Vera answers
Right away and in context, at any hour.
A task appears
A request like a photo zone at the venue becomes a task in Trello.
A manager joins
Only when needed, with an alert and the whole conversation in front of them.
How we built the Vera AI agent
Vera is a full AI agent, not a scripted bot. We designed and developed the agent and its integrations: what it answers on its own, what becomes a task and when a person takes over.
Text, voice and media
The agent reads text and understands voice messages, photos and video.
Memory per client
Each client’s context is kept, so the conversation picks up where it left off.
Trello and external services
The agent is connected to Trello and external services: it creates tasks and helps shortlist options.
Hand-off rules
Sensitive conversations and ones that need a human go to a manager with an alert and the full context.
A closer look at the screens
What Vera changed for the agency
- Vera understands clients’ text, voice messages, photos and video in chat.
- Tasks go to Trello straight from the conversation.
- A manager steps in only when a human is needed and sees the context right away.
- Managers spend their time on negotiations, decisions and service, not routine.
- Clients get a fast answer around the clock.
Questions about this project
An AI agent we built for a wedding agency. It handles everyday client conversations, creates tasks in Trello and brings in a manager when a human is needed.
